Refund & Return Policy

Cod Corner

At Cod Corner, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused, undamaged, and in its original packaging.

• Proof of purchase, such as the order number or invoice, is required.

• Items marked as non-returnable or final sale cannot be returned.

• A complete parcel opening (unboxing) video is mandatory for any claim related to damaged, missing, incorrect, or defective products. The video must start before the parcel is opened, clearly showing the sealed package, shipping label, and the entire unboxing process without any cuts or edits. Claims submitted without this video may not be eligible for a refund, replacement, or exchange.

2. Non-Returnable Items

The following items cannot be returned:

• Digital or downloadable products.

• Gift cards.

• Personalized or custom-made items.

• Used or damaged items, unless received defective.

3. Refunds

Once we receive and inspect the returned item:

• You will be notified whether your refund request has been approved or rejected.

• Approved refunds will be processed within 5–10 business days.

• Refunds will be issued to the original payment method whenever possible.

4. Cash on Delivery (COD) Orders

For Cash on Delivery purchases:

• Refunds will be made via bank transfer or UPI.

• Customers must provide valid bank account or UPI details.

5. Late or Missing Refunds

If you haven't received your refund:

• Check your bank account or payment method.

• Contact your bank or payment provider, as processing times may vary.

• If the issue remains unresolved, contact our support team.

6. Exchanges

We only replace items if they are:

• Defective.

• Damaged on arrival.

• Incorrect items received.

A valid parcel opening video may be required to process exchange requests.

7. Shipping Costs

• Return shipping costs are the responsibility of the customer.

• Shipping charges are non-refundable unless the return is due to our mistake, such as receiving a defective or incorrect product.

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery.

• Provide clear photos and the mandatory parcel opening video as evidence.

• Our team will review the claim and provide an appropriate resolution.